Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

I suggest you...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. More attractive notification emails

    Because we get too many of these for them to stay ugly! It wouldn't take much to get these looking better.

    42 votes
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)

      We’ll send you updates on this idea

      8 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →

      We’re wrapping this one up. We’re first focusing on removing visual clutter and aiming for a simpler view into what’s important. Our goal is incremented progress over faster releases (which, by necessity, are smaller releases!). This is scheduled for release 10.0. Please let me know if you have any questions!

      Dan

    • Create a native mobile app for Android

      To run on Google's Android operating system on Android devices.

      35 votes
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)

        We’ll send you updates on this idea

        1 comment  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
      • 35 votes
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)

          We’ll send you updates on this idea

          3 comments  ·  API/Integration  ·  Flag idea as inappropriate…  ·  Admin →
        • Allow users to change default labels

          I would like to rename some of the fields in Issuetrak to labels that mean something to my users. E.g., "Organization" to "Company", "Caller" to "Customer", "Description" to "Problem", etc.

          33 votes
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)

            We’ll send you updates on this idea

            2 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
          • 31 votes
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)

              We’ll send you updates on this idea

              3 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
            • Create a native mobile app for iOS

              To run on Apple devices like iPhone, iPad, iPod Touch, and Apple Watch.

              28 votes
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)

                We’ll send you updates on this idea

                1 comment  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
              • Relative due dates for issues

                Have Issuetrak automatically set a date field based on a fixed amount of time after a previously set date.

                24 votes
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  1 comment  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
                • Issuetrak calendar/out of office/reminders integration with Microsoft Outlook calendar

                  Integration of Issuetrak calendar feature to work with Microsoft Outlook, so that the Issuetrak "Out of Office" feature, reminders, etc. coincide with Outlook.

                  23 votes
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    0 comments  ·  Calendar  ·  Flag idea as inappropriate…  ·  Admin →
                  • Ability to add more than one column on the "submit " page -- This will allow for seeing the whole screen instead of scrolling down.

                    Ability to add more than one column on the "submit " page -- This will allow for seeing the whole screen instead of scrolling down.

                    20 votes
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      6 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
                    • Complete tasks via email

                      Sending an email to Issuetrak would complete a task (using IEM).

                      20 votes
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                      • Secure outgoing email

                        Currently outgoing email for cloud hosted customers is sent in the clear with no option for secure send. Please implement some sort of outgoing email encryption so customer data sent in notifications is protected.

                        20 votes
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          2 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

                          We’re chugging along on this. When finished, Issuetrak outgoing email will support TLS encryption, authentication, and manually specifying the port for the connection. This is targeting our Issuetrak 10.0 release. Our mantra is releases that are much greater in frequency and smaller in scope!

                          Please let me know if you have any questions.

                          Dan

                        • 19 votes
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            7 comments  ·  API/Integration  ·  Flag idea as inappropriate…  ·  Admin →

                            We’re starting to look into the implementation details for this. As it turns out, Issuetrak is planning a move to Salesforce internally, and since we lean so heavily on our product, integration with Salesforce would not be an unwelcome change for our own employees!

                            Appreciate the comments. Let me know if you have anything else to add on this one.

                            Dan

                          • Lock a ticket to prevent other users from making edits while it is being worked.

                            We are a fast paced environment that is constantly taking tickets out of the unassigned queue and assigning them to ourselves. We are not fast enough to not step on each others toes. It would be very helpful if the system would not allow you to make edits to a ticket that is currently open by another user.

                            18 votes
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
                            • Relative due dates for tasks

                              Have Issuetrak automatically set a task due date based on a fixed amount of time after a previously set date field or a previous task completion date.

                              18 votes
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)

                                We’ll send you updates on this idea

                                0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                              • Allow reports to prompt the user for 1 or more query value(s)

                                Let's say that you have a report written that displays issue data for all organizations using several query filters (step 2). But, you want to run that report and display data for only one organization. Currently, you must create a new report for each separate organization that you want to run the report for. This means coping the query and adding a query filter for each organization.

                                Ideally, the report would prompt the user running the report to identify which organization(s) to include in the report. This requires only one query and one report.

                                18 votes
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)

                                  We’ll send you updates on this idea

                                  3 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                • Better interface for searching issues

                                  The search page has grown to be unwieldy. Specifying just a handful of fields often requires much scrolling and hunting. This interface would benefit from a redesign.

                                  17 votes
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)

                                    We’ll send you updates on this idea

                                    4 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Add the ability to import data into Issuetrak from the UI

                                    Have the ability to import data from the UI. Importing items such as users, orgs, issues possibly. Might be nice to have an option to request an Excel spreadsheet with instructions and formatted right to enter data to be imported.

                                    16 votes
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)

                                      We’ll send you updates on this idea

                                      0 comments  ·  API/Integration  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Linking Issues with other Issues without escalating to a Global Issue

                                      We would like to have the ability to link any issue with another issue but not require it to be escalated as a Global Issue for the entire organization to see it. There are multiple tickets submitted on a similar topic that it would be nice just have the ability to link to one main ticket for ease of monitoring but not have it escalate to a Global Issue status where anyone in the Organization can see.

                                      14 votes
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)

                                        We’ll send you updates on this idea

                                        1 comment  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Prompt - Are you sure you want to leave this page without saving?

                                        Prompt to save data if data is entered in submit, close, and edit screens if the user navigates away from the page without clicking update, submit, or close buttons. "Are you sure you want to leave this page without saving?"
                                        This would prevent data loss and making the user have to re-enter data.

                                        13 votes
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)

                                          We’ll send you updates on this idea

                                          0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Private tasks

                                          Certain tasks would only be viewable by certain people, and to others, they'd be hidden from the workflow.

                                          13 votes
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)

                                            We’ll send you updates on this idea

                                            0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                                          ← Previous 1 3 4 5 16 17
                                          • Don't see your idea?

                                          Feedback and Knowledge Base