Issuetrak Product Feedback

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  1. Restrict users from seeing "Issue Type" on work order submission page (i.e. See Quick Pick only)

    In our department we have created custom screens for all Quick Picks and have setup our rules and assignments accordingly. We would like to restrict most users from seeing Issue Type altogether during the submission of work orders. The end result would be when a certain user template type goes to the submission page, they would only see the Quick Pick drop down.

    1 vote
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      1 comment  ·  Submitting Issues  ·  Flag idea as inappropriate…  ·  Admin →
    • Track PC to Capture Driver Info example Intel Ethernet Connection, Driver Provider, Driver Date, Driver Version

      Track PC to Capture Driver Info ( more info from Device Manager)
      example
      for Intel Ethernet Connection,

      Provide Driver Provider, Driver Date, Driver Version

      1 vote
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        Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
      • Allow an option to designate required fields when adding/editing Articles.

        This would help force Article authors/editors to apply a "Restrict-To" permission for example as articles are added. This can help remind authors to review the permissions and help prevent from being published that are meant to be restricted.

        See 99657.

        1 vote
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          Received (under review)  ·  0 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
        • Make available the "Restrict To" options while adding a new Article.

          When adding a new Article for the first time, the "Restrict To" options are not available. Even if marked Private, this can still make the article visible to Users with that permission. Currently the article has to be created as a placeholder first, then later edited to implement the "Restrict To" permissions. This makes it a 2 step process.

          See 99657.

          1 vote
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            Received (under review)  ·  0 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
          • 1 vote
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              Received (under review)  ·  0 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
            • Update the "User Information" section when the assigned User information is updated.

              Currently when a User account is updated, the related fields under the assigned asset's "User Information" section is not updated unless the User is manually re-assigned the asset.

              Reference 99491.

              1 vote
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                Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
              • Insert note link in email notifications

                The ability to add a link directly to a new note field within an issue. This is a bit more detailed that just viewing the issue as we can do currently.

                1 vote
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                  Received (under review)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                • Dashboard graphs should include all agents with 0 open tickets.

                  The dashboard graphs should have an option to include all agents and not just the agents with open tickets.

                  1 vote
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                    Received (under review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                  • Create a User Permission History table for Audit purposes

                    Create a new table User Permission History that stores a log of User Permissions.

                    1 vote
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                      Received (under review)  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Please make sure that nomenclature is consistent (end-user vs. End User) across the entire application

                      Just a suggestion, I would make sure that the nomenclature is consistent (end-user vs. End User) across the entire application so that it helps remove confusion.

                      2 votes
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                        Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                      • Have IEM ask for a folder top process

                        Allow us to specify a folder on the mailbox where IEM looks for messages ignoring all other email on the server. This would allow us to use the email services built in filtering rules before it gets to Issuetrak.

                        1 vote
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                          Received (under review)  ·  0 comments  ·  Incoming Email (IEM)  ·  Flag idea as inappropriate…  ·  Admin →
                        • Licensing - Provide Licensing Model to Support Concurrent Adv Users

                          Provide Provide Licensing Model to Support Concurrent Adv Users. For example, we could create 100 Adv Users, but limit the number of concurrent logged in users to 75% of total. Or just hard code it.

                          1 vote
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                            Received (under review)  ·  0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
                          • department

                            Allow a user to be assigned to more than one department. During implementation, it was explained to me that because we have users that do tasks for multiple departments, it would be more beneficial to use Projects instead. And then assign the users to multiple projects. I'd like to be able to use the department function instead of projects.

                            1 vote
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                              Received (under review)  ·  0 comments  ·  Departments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Add ability to make 'As Task Assignee' tab the Home Screen

                              In Cloud v10, it'd be great to be able to make the ‘As Task Assignee' tab the home screen (as opposed to 'As Assignee' etc.). This would be particularly handy for some staff who are only assigned Tasks, and not Issues.

                              6 votes
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                                Received (under review)  ·  0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
                              • Allow UDF fields to remain on search issues

                                We would like to be able to add a UDF to a searchable issue and have it remain there as a constant field so it does not need to be added each time we need to createa search on that UDF.

                                2 votes
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                                  Received (under review)  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Enable the modification of required fields in custom screens.

                                  When establishing end users, there are some fields that they shouldn't see. We prefer that our end users not see the severity or priority capability.

                                  This functionality should be available to the Agent role only.

                                  1 vote
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                                    Received (under review)  ·  0 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Closed email ticket is confusing to our Submitters.

                                    Closed email ticket is confusing to our Submitters. When I close a ticket they get an automatic response that is contradicting. It has them scratching their heads in confusion.....Please see the image.

                                    1 vote
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                                      Received (under review)  ·  0 comments  ·  Incoming Email (IEM)  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 2 votes
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                                        Received (under review)  ·  0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Pop up time entry to complete tasks - make this customizable

                                        System Settings > "Activate Pop Up Time Entry"
                                        Would like the ability to set a default time setting and adjust field names.

                                        1 vote
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                                          Received (under review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Merge multiple reports into one email using report scheduler

                                          Add the ability to merge several reports into one report that can be scheduled to send to a user. I have 3+ reports that need to be sent out to a select group of employees on a weekly basis (same day of the week). I do not want to send 3 separate emails to each user with an attached excel file. It would be ideal to be able to schedule 3 or more report attachments to be sent out in one email.

                                          2 votes
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                                            Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
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