Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

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  1. I would like to make a link in an external system to open IssueTrak to the Submit Ticket page with a specific Quick Pick item already select

    Add the ability to make/use a hyperlink in an external system to open IssueTrak to the Submit Ticket page with a specific Quick Pick item already selected.

    1 vote
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    0 comments  ·  Quick Picks  ·  Flag idea as inappropriate…  ·  Admin →
  2. Ability to perform action on completed tasks

    Ability to perform action on completed tasks,

    2 votes
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    2 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
  3. Stop Submitting For One Time Recurring PA

    We enter contract renewal reminders as future recurring PAs that are to generate One Time in the future. As contracts can be 1-5 years, sites close or change hands within that time frame where we need to stop/cancel that future recurring PA that will only generate one time in the future.

    Currently, IssueTrak does not have the functionality of setting a date in the Stop Submitting field to stop/cancel the One Time future PA from generating (currently it will still generate on the set date).

    Please create the functionality of canceling/stopping the One Time PA just like the other categories…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Grey Out test buttons until the buttons can actually be used

    Grey Out the button for 'Test Connection' in Incoming Email Settings and 'Test Mail Server' in Email Settings if there is no server information to test.
    Currently, the button is not greyed out and if you are setting up a new connection, the test button fails because it first has to be saved. I suggest making the button available to be clicked when server settings are configured

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Tracking Travel Times

    Tracking travel times in addition to labor time. It helps with multiple locations and quantifying what is spent on commute alone and labor alone.

    1 vote
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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add a Filter or Exclude options to Search Page

    In Issuetrak there is a quick search bar at the top and a search page. The search page is great because it offers several methods for defining your search criteria without having to create a query or a report. However, it does not have the ability to add exclusions.
    - Example: all issues from last month but exclude an issue type.
    The search page is already much more than a simple search because it offers output selection, sorting, ability to create a 'saved search', and more. Adding the ability to exclude would be a great improvement.

    1 vote
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    0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  7. User Defined Fields Updates

    Looking to have the ability to alter the field type of an existing UDF field rather than having to delete and recreate the field under the new type.

    1 vote
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    0 comments  ·  User Defined Fields  ·  Flag idea as inappropriate…  ·  Admin →
  8. Quick Pick Enhancement

    Is it possible to add a field in the quick pick Admin menu of 'Description'?

    With this field ALSO being something what shows when you hover over the various Quick Pick items this field shows a little preview or reference to this field.

    The purpose is that users looking to select Quick Picks can see a description of what these particular Quick Picks are used for and minimize misuse.

    1 vote
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    0 comments  ·  Quick Picks  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add the option to make some fields required for Assets

    Add the ability to manually select required fields for Assets. Users sometimes don't complete all the fields for Assets and there needs to be a way to require completion for certain fields.

    Reference: https://support.issuetrak.com/CSIssue_View.asp?IssueNbr=118370

    2 votes
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    0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
  10. Make it so the "Can Log In" parameter is inherited from the Self Registration user template from which the user was created.

    Make it so the "Can Log In" parameter is inherited from the Self Registration user template from which the user was created.

    Reference: https://support.issuetrak.com/CSIssue_View.asp?IssueNbr=103333

    1 vote
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    0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
  11. When all text is cleared from the Custom Messages for "Email Issue" and "Email Issue Private", make it so the Issue Content field is blank

    When all text is cleared from the Custom Messages for "Email Issue" and "Email Issue Private" events, make it so the Issue Content field is blank when using the Email Issue function.

    Reference: https://support.issuetrak.com/CSIssue_View.asp?IssueNbr=107079

    1 vote
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    0 comments  ·  Outgoing Email  ·  Flag idea as inappropriate…  ·  Admin →
  12. Allow con-current sessions for mobile and full screen.

    The ability for agent to have one "Mobile" and one "Full Screen" session running without each logging out the other? Some days we are jumping between our desktops and mobile devices all day and it would be nice not having to constantly re-logon each time. Auto-saving credentials is an okay work-around for now but not preferred :)

    1 vote
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    Outside of Product Vision (subject to change)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  13. Create a way to change the Issue Type for multiple Issues at once, such as a link for "Set Issue Type as..." and checkboxes

    Per customer:
    "It would also be helpful to assign issue types this way as well. Checking as many as apply and choosing "Set Issue Type as..." Issues being created by email input all come in as "Unknown" in our organization. Again, having to update the issue type one-by-one on 60 plus issues is not only tedious and time consuming but it's also prone to error because sometimes some get missed and then don't get changed."

    2 votes
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    Approved (Timeframe TBD)  ·  0 comments  ·  Issue Types  ·  Flag idea as inappropriate…  ·  Admin →
  14. Change default sort order for Issue Searches to Descending instead of Ascending.

    Issue search results are displayed by default in ascending order which causes the oldest issue to show up first in the list. If the user is looking for a recent issue, they may need to scroll through multiple pages of results.
    Ref Issue#: https://support.issuetrak.com/CSIssue_View.asp?IssueNbr=118221

    1 vote
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    Under Review  ·  0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  15. Ability for Brief and Detailed ouputs from search and report writer to be true Excel files

    Currently when saving some outputs from the Issue search or Report Writer the output save is not a true excel file but a webpage htm or html file converted to excel.

    1 vote
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    Approved (Timeframe TBD)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  16. On the Submit page, show a badge notification icon beside the Organization that would show how many open issue exist for that Org

    It would be nice to be able to see if an Organization or User has open issues without needing to click on the history link.

    1 vote
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  17. Large task lists take too long to update

    Making modifications to large task lists can be burdensome when a large task group might contain several dozen separate tasks, all of which need to be modified. The UI makes this take a long amount of time and I am wondering if anyone has reviewed this and considered making changes to make the process easier.

    1 vote
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    Approved (Timeframe TBD)  ·  1 comment  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
  18. We need the ability to have fields where the decimal spaces allowed can be defined past 2 spaces.

    We have fields were rounding to 2 decimal spaces is problematic. We would need possibly 5 spaces. We are hoping the integer UDFs fields would be able to specify the amount of decimals spaces allowed before rounding.

    1 vote
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    Under Review  ·  0 comments  ·  User Defined Fields  ·  Flag idea as inappropriate…  ·  Admin →
  19. add kanban board view

    Either in Dashboards or in 'My Issues' add an option to view your issues like a Kanban board. This can use the Issue 'Substatus' for the columns and use issue numbers and subject for the board items. This will allow folks to visualize 'Work In Progress'.

    If included, the ability to customize would also be great:
    - choose what substatuses are allowed in the view
    - change order of the view or use the 'substatus' 'Display Order'
    - change colors for substatus columns

    1 vote
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    Approved (Timeframe TBD)  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. minimize/collapse/hide the menu column

    The left menu column allows users to navigate the site and select additional options but it's persistance on the screen takes away from the working area of an issue, dashboard, or other screens. I think it would be a great option to have the ability to collapse, minimize, or hide the menu when not being used. If they hover over or click to show it then becomes visible.

    1 vote
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    Approved (Timeframe TBD)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
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