Issuetrak Product Feedback

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  1. Add option to allow Unassigned Tasks to be completed by users when "Task Completed By Assignee Only" is turned on.

    Currently, if a site has "Task Completed By Assignee Only" turned on, then users can only complete Unassigned tasks if they have the "Can edit Tasks in Issues" permission, or if they have the "Can assign Tasks" permission and assign the task to themselves first before attempting to complete the task.

    Please add an additional option to the "Task Completed By Assignee Only" option that allows administrators to choose if Unassigned tasks can be completed by users with the "Can be assigned Tasks" permission.

    1 vote
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    0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
  2. Can we record the task availabe date time?

    Many times we need to be able to calculate the time to complete a task based on when it was available to be completed to when it was completed. This is a more accurate representation of how long the task sat in a users queue to complete.

    2 votes
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    0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
  3. issue print preview

    Mistys request from issue116951:

    User voice item being entered on Misty's behalf

    When viewing an issue and clicking 'Print Preview' the browser provides the printable view but there is a lot of used white space.

    Misty advised the unused space should be utilized better. Some ideas are as follows:
    -Fields that don't contain anything should be skipped completely
    -Print Preview should situate fields more closely together if possible, Instead of it retaining the look and feel of the page view in the browser.

    1 vote
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    0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
  4. Either Submitter or Assigned To person's department to be shown in the issue page

    Ability to have Submitter or Assigned To person's department to be shown in the issue page

    2 votes
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    1 comment  ·  Departments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow customization of all system colors in top level menu (Home, Administration, Modules)

    It's currently not possible to change certain system colors for the Top Level Menu.

    example: Mouse Over back color only affects the side menu

    issue 116441

    2 votes
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    0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  6. Prevent AD from overwriting manually assigned departments with a null value.

    When you are working with teams inside a department, you want to use the department field to separate the issues by the team. You created departments and add users to the departments. Your Active Directory does not recognize these new departments when it checks for Department membership on AD import or on user login. The result is the code does not match the department name in the AD attribute. The code overwrites your manual setting with a null value. This breaks any data segmentation you had set up.

    I would like the manual setting to remain if the Department name…

    2 votes
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    1 comment  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add an assigned to field on the unassigned issues page.

    The unassigned issues page only allows you to assign issues to yourself. If I have permission to assign to others, I would also like to have the option to assign to other members of the staff.

    2 votes
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    0 comments  ·  Issue Management  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add sorting capability to history link reports.

    A customer would like to have the headers on the history pop up windows, sort the column information.

    1 vote
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    0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
  9. Allow gradients in System Colors

    I worked with Camissa(UPS) who would like to be able to utilize color gradients in their Issuetrak site. We recommended upvoting this user voice request.

    2 votes
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    0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  10. Under Administration>Users>Search, add a filter for Authenticate AD

    It would be nice to have the ability to quickly pull up a list of users in the User Search area filtered by if they are AD Authenticated or not.

    1 vote
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    0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add a filter for "Change Type" to Issue Audits>Search Audits

    It would be helpful to have a filter for "Change Type" for when an admin needs to search for a specific type of audit in the Search Issue Audits area.

    1 vote
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    Approved (Timeframe TBD)  ·  0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  12. 2 votes
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    Approved (Timeframe TBD)  ·  0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
  13. Ability for admin to LOCK Global Issue settings

    The ability for admin to LOCK Global Issue settings so that users are not able to accidentally choose the wrong settings / permissions when creating the global issue.

    2 votes
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    Waiting for Customer Response  ·  0 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
  14. Restrict users from selecting past due date on date-picker when entering requests

    We have "date of service" date fields on our requests. These should never be a past-date or current-date, it should always be a future date. We want to restrict users from selecting a past service due date on their requests.

    We would like an option to alert/warn and restrict users.

    1 vote
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    Approved (Timeframe TBD)  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Collapse/Expand when modifying/adding Task Groups

    When navigating to Task Group Lists, the task groups immediately show all the task groups with their individual tasks. This makes it difficult to see what tasks you do or don't have because everything is displayed on the screen, especially, when you have a lot of Task Groups and/or a lot of tasks.
    One very helpful improvement would be to default the Task Group List to always collapsed and allow the user to click and expand the ones they want to see.

    1 vote
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    Approved (Timeframe TBD)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
  16. CustomScreen Section Headers

    Allow the ability to customize the section header besides just text would be great. Increase text size, bold, or whether you want the 'Section Headers' centered or aligned right or left.

    On larger screens, the text for section headers is easily lost (see attachment).

    3 votes
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    Approved (Timeframe TBD)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  17. 2 votes
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    Approved (Timeframe TBD)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
  18. Ability to select future dates by selecting a variable (two weeks) for QPs or Recurring Issues

    One great feature improvement that, I think, could add great value and possibly introduce new ways of using QPs is to add the ability to prefill date fields. Similar to how the search allows you to search by "this week" or "this month" or how schedule reports allow you to specify "biweekly" or "monthly".
    In QuickPicks on the date fields, like 'target date' have the ability to select 'One Week', 'Two Weeks', or 'Next Month'. This way regardless of whatever day a QP is submitted it will auto-populate the 'target date' or whatever date field correctly with the future date…

    1 vote
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    Approved (Timeframe TBD)  ·  0 comments  ·  Quick Picks  ·  Flag idea as inappropriate…  ·  Admin →
  19. Dashboard module by users and substatus

    Ability to create our own dashboard modules / panels. Currently we need one for users and substatus

    3 votes
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    Approved (Timeframe TBD)  ·  1 comment  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
  20. Allow adding company logo in outgoing messages

    Currently we can add text signature on an outgoing email. There is no option to include our logo. Please include images to be included in outgoing email. Thank you.

    2 votes
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    Approved (Timeframe TBD)  ·  0 comments  ·  Outgoing Email  ·  Flag idea as inappropriate…  ·  Admin →
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