Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

I suggest you...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Business Rules: ability to notify a specific role when any field is changed

    It would be useful if escalation rules allowed adding a rule to send an outgoing note to any specified role on an issue(e.g submitter, or a specific group/user ) when any specified field is changed and provide the new values in the notification.

    1 vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Business Rules  ·  Flag idea as inappropriate…  ·  Admin →
    • allow TLS for 'Email Issue' feature

      It would be great to have the functionality for "Email Issue" feature to send using TLS.

      1 vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)

        We’ll send you updates on this idea

        0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
      • global incident should list asset list alongside linked Incidents.

        Linked Incidents list within Global Issues should also list associated asset.

        2 votes
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)

          We’ll send you updates on this idea

          0 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
        • Incorporate input masks for udfs such as phone number

          Cause UDFs to require input in certain format/lengths

          1 vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)

            We’ll send you updates on this idea

            0 comments  ·  User Defined Fields  ·  Flag idea as inappropriate…  ·  Admin →
          • Allow the IEM Mailbox to determine the Organization of an issue.

            Any user needs the ability to be able to send emails to individual boxes that have assigned organizations and the system creates those issues under those individual organizations.

            This will allow routing to specific response groups for the organization to work more effectively.

            1 vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)

              We’ll send you updates on this idea

              0 comments  ·  Incoming Email (IEM)  ·  Flag idea as inappropriate…  ·  Admin →
            • Please add a way for self registration to recognize the proper organization of a user.

              When using the self registration feature there is no way to properly associate the user with an organization. I would suggest adding a field to record the email domain of the organization. Multiple values would be helpful. When the user is added either through self registration or through IEM, then the code could compare this list to the email domain of the newly registered user. If a match is found then the user would be created with the matched organization. If no match is found, the default template organization would be used to create the user.

              1 vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)

                We’ll send you updates on this idea

                0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
              • Allow task Assignment from the task table on this issue

                We find task assignment cumbersome right now. We would like a simpler way to change or add an assigned user to a task directly from the task table on this issue.

                It would be even better if task assignment could come from a business rule or by a larger group of tokens based on the submitting user, user manger, user supervisor.

                1 vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                • Add Knowledge Base statistics to the dashboard

                  Add Knowledge Base statistics to the dashboard

                  2 votes
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    0 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
                  • Extend time for Incoming Email log from 3 to 5 or 7

                    instead of 3 days, do 5 days or 7 days. over the weekend 3 days is not enough time if you are troubleshooting a problem and no one worked over the weekend.

                    1 vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      0 comments  ·  Incoming Email (IEM)  ·  Flag idea as inappropriate…  ·  Admin →
                    • Grouping assets by Region and location ( Market)

                      I would like to assign assets to a region( East, West, Midwest, etc) and further narrow it by market location ( unique market ID). Also when assets are added to an issue, should have the granularity to add asset by chosen category ( Region / Market), such that the issue is recorded against all assets in the particular region or market. This is useful for tracking change management.

                      1 vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                      • remove the requirement for issue type when submitting issues

                        I'd like to see a setting that would remove the requirement for issue type when submitting an issue.

                        We've got several customers and prospects that want a dead simple issue submit page for their end users.

                        Furthermore, they want their agents to set the proper issue type the first time that they touch the issue so that the issue type is set properly.

                        For the end user this would mean that they could type a subject and a description and not worry about a bunch of extra fields like issue type.

                        Thanks,
                        Paul H.

                        2 votes
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          0 comments  ·  Submitting Issues  ·  Flag idea as inappropriate…  ·  Admin →
                        • I would like to have the ability to use a Muli Select List as User Defined Field.

                          Some customers would like to have the ability to select more than one value in a list. For example, Select from a list of states, which ones you have stores in. Or From a list of Assets, which ones were affected by this ticket.

                          2 votes
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            0 comments  ·  User Defined Fields  ·  Flag idea as inappropriate…  ·  Admin →
                          • Auto assignments should be in its own section/category

                            Auto assignments should be in its own section/category instead of inside of Business Rules.

                            1 vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              0 comments  ·  Business Rules  ·  Flag idea as inappropriate…  ·  Admin →
                            • Ability to change / update domain in user email address

                              We often receive calls from Issuetrak administrators that do not have our active directory module or have users that are not in their active directory that are changing / updating their email domain and need a way to mass update all of their users to the new email domain.

                              2 votes
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)

                                We’ll send you updates on this idea

                                0 comments  ·  Mass Update  ·  Flag idea as inappropriate…  ·  Admin →
                              • Modify the asset search options

                                Right now when you add an asset to the field it search by the asset#.

                                I would like to be able to modify the field that it search for the asset.

                                Instead of looking for the system generated asset# i want to search by the inventory# which is the number that i put on the equipment.

                                3 votes
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)

                                  We’ll send you updates on this idea

                                  0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
                                • when viewing users in organization, it shows inactive and active users.

                                  currently if you click on Administration -- click on Organization -- click on edit next to an organization -- click on View Users ... it displays active and inactive but does not show you that status. they all appear to be active.

                                  2 votes
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)

                                    We’ll send you updates on this idea

                                    0 comments  ·  Organizations  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Ability to inactivate Organization

                                    It would be nice to have the ability to inactivate Organization the same way as users or issue types. The current workaround is to rename organization by appending "z-" to the beginning of the Org name.

                                    It would also be nice to have "Show Inactive Organizations" link at the top of the organization's list when a full list of Organizations needs to be viewed. The same way it is currently setup for issue types.

                                    1 vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)

                                      We’ll send you updates on this idea

                                      0 comments  ·  Organizations  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Updates needed for the Password Reset Emails

                                      Password reset messages are hard coded to use the Site Title in the opening message. However, not all customers utilize this field as a Title for their site. Either the messaging should use the Customer ID or it should allow the customer to customize the messaging.

                                      1 vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)

                                        We’ll send you updates on this idea

                                        0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
                                      • private notes

                                        Add the security option to restrict users from viewing private notes for tickets that are not assigned to them. We have some users who work different queues of tickets and this would still allow them to see tickets in a different queue but would change the current behavior of private notes being a global on/off to be more granular.

                                        2 votes
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)

                                          We’ll send you updates on this idea

                                          0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Add more Font Families to the Rich Text Editor, such as Monospace.

                                          In version 9.9.6, the rich text editor allowed "Courier New" which belongs to the Monospace font family. This font (or family) is no longer available by default in the rich text editor for version 10.x. Although it is supported, to use this font, messages would need to be composed externally, then pasted into the field.

                                          Suggestion is to add more font variety from different families or the ability for the customer to add more supported fonts for their site in the "Font Family" drop-down field of the rich text editor.

                                          Ref: 101827

                                          2 votes
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)

                                            We’ll send you updates on this idea

                                            Received (under review)  ·  0 comments  ·  Rich Text Editor  ·  Flag idea as inappropriate…  ·  Admin →
                                          ← Previous 1 3 4 5 23 24
                                          • Don't see your idea?

                                          Feedback and Knowledge Base