Issuetrak Product Feedback

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  1. Edit Fields that Display in the List of Tickets for an Assignee

    Right now, when you open a specific list of tickets by Assignee, a predefined set of fields displays (Request #, Status, Opened, Submitted By, Organization, Assigned To, Next Action, Subject, Priority, Severity, Request Type, Last Activity). It would be great it we could customize the fields that display in the lists.

    1 vote
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      0 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
    • Emailing non private notes

      Need the capability of having non private notes sent to a user defined field instead of the submitted by field.

      2 votes
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        0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
      • adding another caller field, like alternate caller

        we always have people calling in for other people. We would like to capture this information, with a field that auto grabs the history like caller and location does.

        2 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Making the seach page customizable

          be able to customize the search field. This way you do not need to have such a long page, and you can add your custom created fields

          1 vote
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Have the ability to turn off the ability to allow end users to email

            Have the ability to turn off the ability to allow end users to email. This way sensitive information does not leave the system.

            1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • email templates different by Organization

              Have the ability to have different out going email templates by Organization. This way it would allow a standard signature block by organization.

              3 votes
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                0 comments  ·  Outgoing Email  ·  Flag idea as inappropriate…  ·  Admin →
              • Ability to select Issue/Ticket 'Organisation' based on any part of Organisation Name

                When entering an Issue/Ticket, currently the Organisation name is only selectable if you type the exact first letters of an existing Organisation name. Change so instead Organisations can be searched mid-string for values.
                e.g. Organisation “The Learning Place (GJ Smith)” is currently only selectable if you type 'Th...'. Instead, it should be visible for selection if the user types 'Th..', or 'Lea...', or 'Smi..' etc.

                8 votes
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                  4 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
                • Add the capability to completed tasks through the mobile app.

                  A customer would like to have the ability to disable the Details links and the history Links on the issues that they enter or view. This can potentially expose data that they should not be able to view.

                  1 vote
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                    0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
                  • fix the issue that the --assignedto-- in a task is not updated when an issue is assigned to someone post creation.

                    When an issue is created via email or web form, it can be created without being assigned. When the issue is assigned, any tasks set to --assignedto-- should be updated as well.

                    1 vote
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                      0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                    • add the ability to link issue user-defined fields to other data.

                      Examples:
                      - link an Issue User Defined field to 'Vendor' or 'Manufacturer' in Asset Management.

                      2 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • allow options for formatting of user defined text fields

                        Text User Defined fields allow users to type in whatever and however, they like. I believe a feature to enforce specific formatting on a field would be a great improvement. Example a phone number, have an option for formatting the UDF as ***-***-XXXX or in Asset Management you cannot create date UDFs so allow formatting like mm/dd/yyyy or mm-dd-yy.

                        1 vote
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                          0 comments  ·  User Defined Fields  ·  Flag idea as inappropriate…  ·  Admin →
                        • Chat Tool Enhancement Request

                          Enhance the Chat tool to pull computer name and IP address information like it currently does for browser platform, OS and GPS location.

                          This would be incredibly helpful.

                          1 vote
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                            Received (under review)  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Would like the ability to sort linked issues by issue number in ascending/descending order

                            Would like the ability to sort linked issues by issue number in ascending/descending order

                            1 vote
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                              Received (under review)  ·  0 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
                            • Add the capability to completed tasks through the mobile app.

                              Renaming the Follow Update will allow me to use calendar reminders and add a follow-up date to the default report columns.

                              1 vote
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                                Received (under review)  ·  0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
                              • Can you add a dataset so a report can be generated listing restricted items in Issuetrak

                                There are a couple of configuration datasets in the Report Writer. Can you add one that list all restricted items, Tasks Groups, Quick Picks, Issue Types, and Knowledge Base Articles? The output should include the name of the item, the type of item and the list of restricted groups and organizations.

                                1 vote
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                                  Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                • Tiered Quick Pick selection

                                  -Add Ability to select an initial Quick Pick type, e.g. HR
                                  -The next dropdown would allow the user to select from the list of HR quickpicks.
                                  -Similar to how Subtypes function
                                  -Feature request was originally mentioned by Regenstrief Institute

                                  1 vote
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                                    Received (under review)  ·  0 comments  ·  Quick Picks  ·  Flag idea as inappropriate…  ·  Admin →
                                  • format on-demand reporting

                                    Adding the same formatting look or more options around standard formatting for on-demand reporting as what is available in the scheduled reporting. Submitted as a issue and attached a image
                                    https://support.issuetrak.com/CSIssue_View.asp?IssueNbr=111777

                                    2 votes
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                                      Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Add user to email distribution of an issue on email issue

                                      A checkbox that will allow you to select whether you want the recipients of email issue added to the distribution list of that issue.

                                      1 vote
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                                        Received (under review)  ·  0 comments  ·  Issue Management  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Email Event Evaluation before sending out Notification

                                        Currently email notifications go out based on roles and events that you have selected in the default distribution. This causes multiple notifications on simple actions like adding a note and closing an issue.

                                        Suggestion:
                                        - have a process where you can prioritize events over others when multiple simultaneous actions create notifications. Example: prioritize close over note so that when an issue is closed with a note, it will only send out the 'On Close' notification. If an issue escalates and adds a note and closes, perhaps it only sends the 'On Close'.

                                        1 vote
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                                          Received (under review)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 1 vote
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                                            Received (under review)  ·  0 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
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