Issuetrak Product Feedback

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  1. Add the customer's name to the report that is displayed when clicking a Count number in the "Available Tasks by Assignee" Dashboard panel

    Reference https://support.issuetrak.com/CSIssue_View.asp?IssueNbr=107331
    This customer suggested that the customer's name be added to this report because it's very inconvenient to need to click the Issue number and open the actual issue in order to see which customer is associated with the task.

    1 vote
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      0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
    • Allowing KB Articles to have an Expiry Date

      Allowing KB Articles to have an Expiry Date, and when they expire they become inactive

      1 vote
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        0 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
      • Dynamic KB search field in the SR.

        So that I can post KBs to the SR for a standard resolution. This would make it easier for standard resolutions.

        1 vote
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          0 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
        • Double Byte Characters In Emails Received

          We receive emails internationally, but when they are received in Chinese, for example, the issue in Issue Trak displays a series of question marks, e.g., ?????

          1 vote
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            0 comments  ·  Incoming Email (IEM)  ·  Flag idea as inappropriate…  ·  Admin →
          • Allow modification of password setting email

            Currently, when creating a new account, an email gets sent out saying "Your account has been created, click this link to update your password". This email message is pre-determined and not editable. Create an option to edit the text of this message.

            1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Modify Task Text

              When the task is assgined in the email, in the Completed column, the current system posts the hot link question "task complete?". It seems a bit silly to ask a leading question and not a direct question. Suggest to replace this with "Click here when task is completed"

              1 vote
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                0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
              • Knowledge Base Article Request Button

                Add a Knowledge Base Article request button so that users that don't have permissions to add/edit KB articles can send in a suggestion for a new KB article. It could direct the user to a web form where they could fill in the details for the article and would then send it to a specific user/group when the user submits the suggestion. Or it could create an issue when submitted and the issue could be assigned to the user/group that is responsible for maintaining the KB.

                1 vote
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                  0 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
                • Quick Pick Enhancement

                  Provide the ability to save a task group list when you generate tasks in a Quick Pick.

                  1 vote
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                    0 comments  ·  Quick Picks  ·  Flag idea as inappropriate…  ·  Admin →
                  • Ability to change / edit colors for email notification tokens

                    Would like to suggest the ability to change and choose the colors for the email notification tokens to make them more noticeable and standout.

                    3 votes
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                      3 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                    • Increase the standard 100 max character limit for the outgoing email notification field "To UserID" field

                      Currently, there is a 100 MAX character limitation, for the outgoing notifications To UserID field. When manually emailing an issue, we sometimes need to email a copy of the issue to 10 users or more. We input all of the emails, however, we found that not all users receive the emails as only the emails within the first 100 characters are sent out.

                      1 vote
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                        0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                      • add the ability to create Task responses (e.g. Remove n/a, Add more task responses, rename, etc)

                        add the ability to create Task responses (e.g. Remove n/a, Add more task responses, rename, etc)

                        Issuetrak admins have asked for the feature to remove N/A and change the wording of task responses

                        2 votes
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                          1 comment  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                        • add Change/Audit Logs for all actions taken in the application such as changing system settings, deleting issues

                          add Change/Audit Logs for all actions taken in the application such as changing system settings, deleting issues, etc.

                          2 votes
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                            0 comments  ·  Issue Management  ·  Flag idea as inappropriate…  ·  Admin →
                          • Ability to AUTO Next Action within Incoming Emails

                            Ability to Auto Next Action within Incoming Emails, similar to the auto assignments.

                            1 vote
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                              0 comments  ·  Incoming Email (IEM)  ·  Flag idea as inappropriate…  ·  Admin →
                            • Ability to have class default as a blank on the submit issue page

                              Ability to have class default as a blank on the submit issue page forcing the submitter to choose the correct one.

                              1 vote
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                                0 comments  ·  Classes  ·  Flag idea as inappropriate…  ·  Admin →
                              • Allow a frequency of 2-364 days drop down or input to have a ticket submit on date

                                I have a request to have a ticket generate every 45 days. This request does not fit any option currently. There is no specific (day) of every (months) or (first/second etc) (day of week) of every (month) this occurs on.

                                Work around is to compute dates every 45 days and add a note to the recurring ticket to set the next (one time only) date in that ticket as a reminder..

                                1 vote
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                                  Received (under review)  ·  0 comments  ·  Recurring Issues  ·  Flag idea as inappropriate…  ·  Admin →
                                • start recurring monthly on specific date

                                  When submitting a monthly recurring PA allow the user to select a start date in addition to selecting day/month options.

                                  1 vote
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                                    Received (under review)  ·  0 comments  ·  Recurring Issues  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Add create date to report of locations

                                    I want to create a report of Locations, but because of the number of items in my list, I would like to filter the dataset by the record creation date. Can that data be added to the dataset fields?

                                    5 votes
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                                      Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Ability to choose how the behavior of windows opening when clicking on links, etc.

                                      I would like the ability to choose or modify the behavior of how the windows open when clicking on links, etc. in Issuetrak. We are used to the way it was working with Issuetrak versions 9x and when version 10x was released it was totally changed.

                                      1 vote
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                                        Received (under review)  ·  1 comment  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Outgoing emails customized font

                                        for outgoing emails we would like to be able to change the font to "10 pt Veranda" if possible this would be compliance issue that affects the disabled individuals.

                                        2 votes
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                                          Received (under review)  ·  0 comments  ·  Incoming Email (IEM)  ·  Flag idea as inappropriate…  ·  Admin →
                                        • UDF - Checkboxes

                                          In addition to the "Yes/NO" UDF, it would be great if you had the option to have a checkbox on forms, that could translate to Yes/No. when Setting up Yes/NO have the option of dropdown or checkbox input. Or have a completely different UDF section for Checkboxes, whichever is easier to implement, I'm easy!

                                          1 vote
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                                            Received (under review)  ·  0 comments  ·  User Defined Fields  ·  Flag idea as inappropriate…  ·  Admin →
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