Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

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  1. 1 vote
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      0 comments  ·  Rich Text Editor  ·  Flag idea as inappropriate…  ·  Admin →
    • implement lightboxes to replace the popups

      Throughout the product, several popups open in different windows. Examples are email issue, date picker, User search from Submit Issue Screen, attempting to close an issue with open tasks, and several others. One problem is that these popups don't always popup center and can easily be missed.

      I think a great improvement would be to replace these popups with lightboxes so that it is always at the center of the screen and dims the background. Once they select what they need, they can move on.

      1 vote
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        0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
      • My Issues page changes to include:

        1 - The ability to create custom tabs that would pull data from a specific query in the report writer.

        2 - The ability to add, remove, re-order columns in the existing tabs.

        1 vote
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          0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
        • My Issues page changes to include:

          1 - The ability to create custom tabs that would pull data from a specific query in the report writer.

          2 - The ability to add, remove, re-order columns in the existing tabs.

          0 votes
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            0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
          • Add rolling time periods to the list of available conditions for query filters

            This would allow users to easily be able to see data for a specific length of time without needing to always adjust the query filter.

            For example:
            Rolling Week
            Rolling 2 Weeks
            Rolling Month
            Rolling 3 Months
            Rolling Year

            1 vote
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              0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
            • 1 vote
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                0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
              • Add Special Functions Table info as a token that can be added to Outgoing email

                Add Special Functions Table info as a token that can be added to Outgoing email

                1 vote
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                  0 comments  ·  Outgoing Email  ·  Flag idea as inappropriate…  ·  Admin →
                • Emails to em

                  Emails to members of a Distribution List receive a subject with "*COPY*" prefixed. Issuetrak is adding this text to the subject line of emails and although Issuetrak allows you to edit both Subject and Body, and the text "*COPY*" does not appeaer in the Custom Message, the emails to Distribution List members always have this prefixed. An improvement could be either adding emails to Distribution List members as additional events in Custom Messages or remove this prefixed text so the emails go out as they've been configured in Custom Messages.

                  1 vote
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                    0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                  • In the deployment utilities, provide a cleanup utility to remove Services and Scheduled Tasks for old versions.

                    The 11.X deployment utilities have no way to automate cleaning up Services and Scheduled Tasks for old versions.

                    Please provide a cleanup utility to remove Services and Scheduled Tasks for old versions.

                    2 votes
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                      Approved (Timeframe TBD)  ·  0 comments  ·  Installation/Upgrade  ·  Flag idea as inappropriate…  ·  Admin →
                    • Improved reporting for survey module and ability to add them to scheduled reports

                      Currently, the reporting aspect for the Survey module seems to be limited. Some of the items that are not outputted are the survey responses, replies, etc. Also when a survey report is created, one can not add it to the scheduled reports list.

                      1 vote
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                        Approved (Timeframe TBD)  ·  1 comment  ·  Surveys  ·  Flag idea as inappropriate…  ·  Admin →
                      • Ability to add User Record UDFs to Custom Screens

                        Add the ability for admins to add User Record UDFs (Such as Employee ID, Title, etc.) to Custom Screens.

                        2 votes
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                          Under Review  ·  0 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
                        • Ability to customize the password reset email message.

                          Please add the ability to customize the password reset email message.

                          2 votes
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                            Approved (Timeframe TBD)  ·  0 comments  ·  Outgoing Email  ·  Flag idea as inappropriate…  ·  Admin →
                          • Make the global issue number a link

                            Make it so you can select the global issue number and it will automatically link you to that issue page.

                            Linked to Global Issue #1800970

                            1 vote
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                              Under Review  ·  0 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
                            • Allow changing of system font

                              One of the changes in version 11.2 was a new font was standardized across the product, however this font is terrible. We would like the ability to change back to the font style prior to version 11.2, or better yet give us the option of several fonts to choose from. Forcing a new font on your customers without giving them the option to use the prior font or choose from a selection of fonts is irresponsible and I can't believe you guys spent time on doing this, rather than actual product improvements.

                              1 vote
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                                0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →

                                Hi Chris,

                                I’m sorry to hear that you’re not satisfied with our recent font unification. While I understand your frustration, this change plays a significant role in Issuetrak’s overall user interface/user experience improvements.

                                The chosen font, Segoe UI, was developed by Microsoft for digital user interfaces (as its name suggests).

                                It may look like a simple change on the surface, but this update to a single font family paves the way for future visual enhancements to the product. An important one being the establishment of a visual hierarchy. This was much more difficult to achieve with the three distinct font families that we’re in the product previously.

                                Allowing multiple font options is not currently on our road map, but we have noted your suggestion for future consideration. In the meantime, we are working hard on improving the user experience with our current font offering and continuing to look for ways…

                              • Make "My Activities" screen customizable

                                Allow Admin User to select what information is displayed and in what order.

                                1 vote
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                                  Approved (Timeframe TBD)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                                • 2 votes
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                                    Under Review  ·  0 comments  ·  Rich Text Editor  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 1 vote
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                                    • show or hide notes

                                      Allow functionality for Issuetrak Admins to control user's ability to click Show Notes or Hide Notes globally. Currently, we have no feature to disallow collapsing notes, even if the Notes section header is removed from the custom screen.

                                      3 votes
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                                        Approved (Timeframe TBD)  ·  0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Allow more than one asset be assigned to an issue

                                        Allow more than one asset be assigned to an issue

                                        1 vote
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                                        • Add Dashboard panel for Issues that have Next Action unassigned

                                          It would be nice to be able to see any Issues that have Next Action unassigned on a Dashboard panel.

                                          1 vote
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                                            Approved (Timeframe TBD)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
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